REFUND POLICY

REFUND POLICY

Shays Beauti Boutique LLC

Last Updated: June 29, 2026

Company Contact Information

Legal Entity: Shays Beauti Boutique LLC

Registered Address: 38 Pearl Ave, Louisville, MS 39339, United States

Support Email: support@iunogame.com

Sole Member Contact Phone: (662) 706-6267

Core Game: Catch the Piggy (casual mobile leisure game)

1. Policy Overview

This refund policy applies to services related to 'catch the piggy' purchased on this website.

All purchases are digital intangible virtual assets. Once consumed, utilized or unlocked, they generally cannot be refunded. This policy complies with Mississippi consumer laws, Apple App Store, Google Play Store and third-party payment platform rules.

2. Eligible Refund Scenarios

We will review and approve full or partial refunds only under the following verifiable valid circumstances:

2.1 Accidental unauthorized purchase

• Minor child purchases without parental consent;

• Misclick / accidental one-tap purchase caused by unreasonable      game pop-up payment windows;

• Credit card charge made without the account holder’s      authorization.

2.2 Technical defects attributable to our company

• Severe game crash, login failure or payment failure that      permanently prevents you from obtaining purchased virtual items;

• Serious functional bugs that completely invalidate the      purchased premium content, and we fail to repair within 7 working days      after you submit feedback with proof screenshots.

2.3 Duplicate repeated charges

Multiple identical deductions generated by system errors within a short period, with valid order receipts provided.

2.4 Purchases made within the official platform self-service refund window

• Google Play: Within 48 hours of transaction (users may apply      for automatic refund via Play Store directly);

• Apple App Store: Within 90 days of purchase, users can submit      refund applications through reportaproblem.apple.com.

3. Non-Refundable Circumstances (No Refund Will Be Granted)

We reserve the right to reject all refund requests falling under the below situations:

3.1 Consumable virtual items already used, spent or consumed in-game (coins, limited skins, one-time props, loot boxes, energy packs);

3.2 Premium passes, monthly/annual subscriptions with partial usage time elapsed;

3.3 User’s personal operation errors, such as regret after purchase, dislike of game content, insufficient game fun, misunderstanding of item functions;

3.4 Loss of game accounts due to improper password storage, account sharing, account trading, hacking caused by user negligence;

3.5 Violations of User Registration Agreement (cheating, plug-ins, account abuse, platform rule violations) leading to account ban or freeze;

3.6 Requests submitted more than 30 calendar days after the purchase date without platform official refund support;

3.7 Fraudulent refund applications, repeated malicious refund requests, or collusion with payment institutions to initiate chargebacks.

4. Refund Application Procedures

4.1 Prepare required materials

• Full transaction order ID / payment receipt screenshot;

• Game account nickname, registered email;

• Clear description of refund reason plus relevant screenshots of      defects or unauthorized purchases.

4.2 Submit application channel

Send all materials to our official support email: support@iunogame.com, subject marked “Refund Request + Game Account Name”.

4.3 Review cycle

Our customer service team will reply and complete preliminary review within 3–7 working days after receiving your complete application materials. We may ask you to supplement supporting evidence if necessary.

4.4 Platform direct refund priority

For purchases via Apple App Store / Google Play Store, users may first submit refund requests through the official store channel. The platform’s refund judgment shall prevail. If the platform rejects your request, you may contact us for secondary manual review.

5. Refund Processing Rules

5.1 Refund method

All approved refunds will be returned to the original payment channel used for purchase (cash pay,  Apple Pay, ...). We cannot transfer refunds to other third-party payment accounts.

5.2 Processing time

After refund approval, funds will be returned within 7–15 business days, subject to the settlement speed of your payment provider. We are not responsible for delays caused by banks or payment platforms.

5.3 Deduction standards

• Full refund: For unauthorized purchases, duplicate charges,      severe game bugs without item consumption;

• Partial refund: For subscriptions with partial remaining valid      time, calculated proportionally based on unused days;

• Platform service fees, transaction handling fees will not be      refunded separately.

5.4 Post-refund account treatment

Once a refund is issued, all corresponding virtual items obtained via this purchase will be removed or deducted from your game account. If the virtual assets have already been fully consumed, we may deduct equivalent in-game resources or issue a partial refund only.

6. User Responsibilities

6.1 Users shall keep all payment receipts and transaction records properly for refund verification.

6.2 Minors under 18 shall obtain guardian consent before making in-game purchases; guardians shall bear supervision obligations for children’s consumption behaviors.

6.3 Users shall not repeatedly submit invalid refund requests or initiate malicious chargebacks. If excessive invalid refund applications are submitted, we reserve the right to restrict game functions or suspend the account permanently.

7. Policy Revision & Governing Law

7.1 We reserve the right to update this Refund Policy. The latest version will be published on our official website, and continuous game use constitutes acceptance of updated terms.

7.2 This Refund Policy is governed by the laws of the State of Mississippi, USA. Any disputes arising from refund requests shall be resolved through friendly negotiation first; if negotiation fails, disputes shall be submitted to the courts of Louisville, Mississippi.

8. Contact Support

For any questions about refunds, please contact us via:

Support Email: support@iunogame.com

Sole Member Hotline: (662) 706-6267

Shays Beauti Boutique LLC

June 29, 2026